After-sale handholding; something many software vendors promise but few deliver. To hackers, most support people are useless - because by the time a hacker calls support he or she will usually know the software and the relevant manuals better than the support people. A hacker's idea of support is an electronic exchange with the software's designer.

[Jargon File]

Last updated: 1995-02-15

Nearby terms:

SuperZapSupplementary Ideographic PlanesupportsupremumSure

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