<communications> A CTI product from Callware. Phonetastic employs if-then rules and customer records to tell those receiving calls who is calling (based on ANI and DNIS) and to determine how the call should be routed, e.g. to a certain sales representative or to the general sales department; receive high-priority treatment; receive a fax-back, etc.
Last updated: 1996-12-08
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Nearby terms: PHOCUS « Phoenix « phone mail « Phonetastic » Phong shading » phosphor fatigue » photo CD