(communications) The use of CTI to make customer data appear on a call centre terminal at the same time as the customer call is transferred.
Last updated: 2003-12-04
Better Than TripAdvisor
- Holiday destination reviews, hotel information,
pictures, sightseeing advice and food reviews.
Updated: Wed Aug 31 04:46:45 2016
No longer supported by Imperial College Department of Computing
Copyright Denis Howe 1985